Michael B Gzd

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 Verified Buyer | map-marker Millcreek, Utah
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#5230826 
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Upgrade fee when location doesn't have my screen protector in stock

Zagg - Upgrade fee when location doesn't have my screen protector in stock
Why should I be penalized for an upgrade fee when a location does t have my replacement screen cover in stock. Seems like a very easy way to bait and switch a customer. What should have been a $10 replacement was instead $30.97. As stated, this seems like a bait and switch. Oh were sorry we dont have that cover in stock. The upgrade is $30. Not cool
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Loss:
$21

Preferred solution: Price reduction

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Casey N Kyc

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 Verified Reviewer
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#5215692 
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Screen protector

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4.1
I have the Samsung S20 FE 5G and have had the screen protector replaced and am in need of a new one but the screen protector is out of stock and I was under the impression that i would be notified of when you guys get more in. Is there a different model I could get? Thanks, Casey
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Pros:
  • Great products
Cons:
  • Communication

Preferred solution: Just another screen protector. The product is regitered.

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Anonymous
map-marker Houston, Texas
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#5389773 
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I have NOT RECEIVED MY ORDER

I placed an order for a screen protector for my ANDROID SAMSUNG ULTRA NOTE 20 order number927489****233355****198571. Can you Please check status please.
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Shane P Tdk

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 Verified Reviewer
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#5199760 
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Refund

I returned a product to zagg Ireland but I did not get a refund. I tracked the product and it says that it was delivered to zagg on the 26th of September. The tracking number is RL50586****IE
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Cons:
  • Bad customer service

Preferred solution: Full refund

User's recommendation: Do not buy from zagg

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Alice A Ewi

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 Verified Reviewer
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#5196044 
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Can’t get through on any of your customer service numbers

My email has changed. Before I can get on your website, it tells me I have to change my password. The link is being sent to my old email. I need help!
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Preferred solution: Replacement for my screen protection for my iPhone 13g and my Apple Watch.

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Eric R Xhs
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#5132657 
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Warranty issue

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1.0
Waste of money,They tell you that once you register your item that if it breaks you have a life time warranty. Then you go on the website,if you can get on and they tell you that there is no item registered. You try to call customer service and after going thru a bunch of worthless promps they never pick up. Dont waste your money.
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Loss:
$50
Pros:
  • Good product
Cons:
  • Customer service is horrible

Preferred solution: A new screen protector

User's recommendation: Don’t recommend

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Anonymous
map-marker Brandon, Mississippi
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#5196547 
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Long waiting time for customer service

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3.4
I had questions and was unable to find the answer on your website! Very long wait time to talk to a customer service! Actually hit this pissed consumer response by mistake!
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User's recommendation: Improve your website and simplify process for warranty replacement

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Steve M Dhs
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#5250225 
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Having trouble finding warranty product

I waited on a call for a while and did not get any help. Tried to get online and look up the warranty information. Could I get logged into it.
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Michelle T Fru

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 Verified Reviewer
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#5123010 
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Did not get the advise I needed.

Wasnt able to register or get information on how to get a replacement protective screen for my iPhone 13.
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Preferred solution: New protective replacement screen for my iPhone 13.

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Anonymous
map-marker New Orleans, Louisiana
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#5223370 
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No reason for a review

Good afternoon it was not a complaint of any kind. I was trying to see how to go about to get a replacement screen that I took out a warranty for my stream for my iPhone but Ive missed placed my receipt so as I was reading, I need my receipt order to get a replacement screen.
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Logan K Ywc
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#5168113 
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I need a replacement shield

I have called their customer service all day for 3 days just get a busy signal. I need a replacement shield and don't know how to do it on line I need help I'm 65 years old and not that good with internet
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Preferred solution: A replacement screen

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Anonymous
map-marker Lawrence, Kansas
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#5220704 
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Received a broken screen protector

Received a replacement screen and it was broken. Called 3x was on hold for 40mins to an hr each time. No one answered.
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User's recommendation: Don’t purchase!

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Anonymous
map-marker Newton, New Jersey
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#5077006 
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Questions about a return

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2.2
The previous case I have broke, but I dont have proof of receipt for the warranty. The new case I ordered is the wrong one and I waited an hour to speak to someone in customer service before I hung up. Awful!
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Anonymous
map-marker Blackwood, New Jersey
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#5041195 
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For invisible shield warranty

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1.7
Impossible to talk with customer service rep. Attempted several times only yo be on hold for over an hour or more.Be able to get bavk to customers
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User's recommendation: Don't have one i am still trying to talk to customer service

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Burns Pgt
map-marker Belton, Missouri
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#4883668 
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Need a replacement screen cover

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5.0
please send a replacement screen cover for my I phone-same as last ordered in Jan of 2023-send to the same address as lasttime
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