Zagg
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Zagg Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Zagg has 2.2 star rating based on 135 customer reviews. Consumers are mostly dissatisfied.
17% of users would likely recommend Zagg to a friend or colleague.
- Rating Distribution
Pros: Good product, Love the screen shields, Great products.
Cons: Break easily, No customer service that i can find, Customer care does not care.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Zagg has 2.2 star rating based on 135 customer reviews. Consumers are mostly dissatisfied.
17% of users would likely recommend Zagg to a friend or colleague.
- Rating Distribution
Pros: Good product, Love the screen shields, Great products.
Cons: Break easily, No customer service that i can find, Customer care does not care.Recent recommendations regarding this business are as follows: "Don’t use them", "Make more reliable products, Fix your return tracking, fix your complaints process", "This is the second time trying to contact zag. Can’t talk to a live person", "Don't buy, do research first.", "Unless you want to spend $10 to have a new one shipped each time - avoid. you can purchase one locally that doesn't have to be shipped.".
Most users ask Zagg for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Website. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Zagg Reviews
"Trying to reset password"
Just trying to get ahold of my ZAGG account wont accept my password and tried to reset it any wont send me a way to do that.
"Absolute total failure"
I returned an item for exchange (tracking number:9202 29** **29 2000 **** 4141 13). But you continue to harass me via email claiming I didnt return the...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Screen protector replacement
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Received broken product and cannot reach customer service.
Company fixed the issue and I have been provided with partial refund.
Tried reaching by phone and after 30 minutes on hold, still no answer. I could buy from a local shop, it's not worth the trouble using Zagg which used to be an excellent company.
We didn't open the screen protector for the ipad until yesterday when I presented it to my granddaughter for her birthday with the ipad. SO now it seems that the 5 day return policy is not effective since I received it on January 8th.
- Hard to reach - inferior product
Preferred solution: Full refund
User's recommendation: Unless you want to spend $10 to have a new one shipped each time - avoid. you can purchase one locally that doesn't have to be shipped.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Morristown, New Jersey
Absolute total failure
User's recommendation: Make more reliable products, Fix your return tracking, fix your complaints process
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Poor customer service, poor warranty policy
Preferred solution: Full refund
User's recommendation: Don't buy, do research first.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Terrible customer service
Company fixed the issue and I have been provided with apology. While after waiting 3 weeks I finally received the correct item.
At no time did they offer any compensation for their mistake! I had to send many emails, phone calls and all they said was your correct item will be shipped when they get to it, they had other customers.
I WILL NEVER BUY ANYTHING FROM ZAGG! They do not care about customers and from supervisors on down they have no customer service skills.
It was style last one they had. When I got it home and installed it I noticed it had several scratches on it. I contacted Best Buy they said they had none available and I could get a refund. Since I needed it I reached out to ZAGG for a replacement.
I emailed support 3 times without a response! I then received a text promoting a sale they were having, I responded stop to inform them I didnt want texts sent to me. They responded with a phone # which I called! I was on hold for 45 mins.
and nobody responded. I then called back later and was on hold for another 30+ mins.
They have NO support and dont care about there customers. I want this protector replaced at no charge.
- Customer service is horrible
Preferred solution: A replacement at no charge!
User's recommendation: If you need support or customer service forget about it they don’t respond or answer phone calls!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Draper, Utah
Screen protector was not in my box
- Order by internet
- Try to make it hard to deal with them
- If a problem
User's recommendation: This is the second time trying to contact zag. Can’t talk to a live person
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Back door phuckery
- Offer a product
- It is not a good product
Preferred solution: Full refund
User's recommendation: Buy something else
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Needing product and no one answers phone
Horrible customer service, I called multiple numbers, and spent over 3 hours waiting for someone to pickup the phone, and no one ever picked up.
I've been with you guys for many years, but decided to go elsewhere, where threre is better customer service and better ratings. I feel like the people you have working at home, are doing other things than tending to there jobs. Eventually, they are running people off because people working at home, don't care about there jobs, all they care about is there weekly check.
I was also wanting to order screen protectors for my laptop and 3 of our iPads, but with sorry customer service, you will not get anymore of my business.
Years ago, I never had any trouble with customer service, but the ones you have now should be replaced.
I originally forgot my password, but when I requested a new one the website was acting up and never was sent a link to reset it.Yes, I did check my junk and spam folders.
But when you need a replacement, and you get no response, what would most people do?
I'm on blood thinners, and with a screen protector that is chips in it and has a spider wed in the center, I couldn't use my phone, and didn't want to make a trip to the hospital.
- Good products
- With customer service
- All they care about is selling there products
Preferred solution: Full refund
User's recommendation: Do your home work before purchasing, try there customer service and get other opinions from other companies that carries there products. One of the largest retailers that carries there products said, They won't support suppliers that has no customer service..
Wexford, Pennsylvania
Need replacement for screen protector
User's recommendation: Don’t use them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Rockford, Michigan
Trying to reset password
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
North Vernon, Indiana
Needing product and no one answers phone
User's recommendation: Please do your homework, a lot of better rated companies that actually answer their phones. Stay away from this ripoff of a sorry excuse of a company.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
North Vernon, Indiana
Needing product and no one answers phone
User's recommendation: Stay away, don’t waste your time and money
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Items paid for and not received, dodgy email confirming orders sent but without order number, as is usual with these dodgy companies no contact6 number.
- No customer services contact number and dodgy paperwork
Preferred solution: Deliver product or service ordered
User's recommendation: DON'T MAKE THE SAME MISTAKE AS ME, AVOID AT ALL COSTS OR LOOSE YOUR MONEY.
Opa Locka, Florida
To ask warranty cover on a new I 15
i tried several times to communicate and speak with a live person
to explain what i needed, IMPOSSIBLE, your system send me to another sight where you have to give a credit card and be charged with
ONE dollar, that should be reimbursed to you/NEVER happened and on top of that that other sight automatically charged to my credit card
the amount over $ 40.00 more or less (Just Answer), i was able to contact them and that amount was cancelled, but no the ONE dollar,
we, received the C/C statement, and i just spoke with them and the charge was also cancelled. All i need to know if how and where i can get the glass on the I Phone 15 replaced. thank you
User's recommendation: not good
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Charlotte, North Carolina
Warranty on Rugged book
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Millcreek, Utah
Upgrade fee when location doesn't have my screen protector in stock
Preferred solution: Price reduction
About
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Zagg, Inc. is a large provider of creative mobile accessory solutions. The company was founded by Phillip Chipping in 2005. Its headquarters is based in Salt Lake City, Utah, United States. Zagg specializes in consumer electronics, distribution, industrial, and product design. It offers the following solutions: screen protection, keyboards, cases, gaming products, mobile audio, and more. Zagg follows a number of warranty policies: 30-day return policy (no questions asked), 1-year manufacturer’s warranty, and limited lifetime warranty. Order status can be tracked on the company website. Zagg, Inc. accepts most major credit cards including Visa, MasterCard, American Express, and Discover. Customers can use PayPal service.
Zagg is ranked 162 out of 892 in Gadgets and Accessories category
USA
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UPDATE! Keeps getting worse!
They sent me a replacement and it’s the wrong size, even though I stated size in my email. They are sending another one out, but I will wait another 10 days! Then because of their mistake they offered 20% off a future purchase (like I would even consider buying something from them) even though you can go on their website and they are offering 35% off site wide! Stay away from this company, I have never dealt with a company that has this terrible of customer service.
They really don’t care about consumers, I asked if they could speed up the delivery process and was told NO, when I told them I’d never buy anything from them again, the phone was silent until I ask another question!
Done with ZAGG At this point I don’t even care if I get my screen protector! Ken